BodyPro Group Limited with company number 10814215, trading as BodyPro ("BodyPro" or "we" or "us”) cares about and is committed to protecting and respecting your privacy. 

This Privacy Policy, together with the Terms, applies to your use of the Website and the BodyPro Services provided to you via the Website.

This Privacy Policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information. If you do not agree with the data practices described in this Privacy Policy, you should not use the Websites or any other service to do with BodyPro.

If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at info@bodypro.co.uk

 

1. Information we collect

2. How we use information we collect

3. How we share information we collect

4. Where we transfer your information

5. Cookies and similar technologies

6. How to access and control your personal data

 

1. Information we collect

When you visit our websites

You are free to explore the Websites without providing any Personal Information about yourself. When you visit the Websites or create a booking, we request that you provide Personal Information about yourself, and we collect Navigational Information.

Personal information

This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as: your name, e-mail address, company name, address, phone number, and other information about yourself or your business. This information is gathered: if you communicate with us for any reason; make, accept or cancel Bookings; leave ratings, comments, feedback and/or scores for a Service Provider or User; and make Submissions. 

Personal Information also includes Navigational Information or Payment Information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed.

Payment information

The Website will ask you to input payment information (including credit card number, expiry date and CVV number) if you want to make a Booking. This information is collected directly by our third party payment processor, which uses such information to process payments from you.

Users: We ask our third party payment processor for details of the payment method(s) you provided. These details are only partially made available to us (for example, we only see the last four digits of your payment card number), meaning that we never have access to your complete payment details.

Service Providers: If you are a Service Provider, we will ask you for your bank account details so that we can make payments to you in respect of Bookings you have attended. We will treat your bank account details in accordance with the terms of this Privacy Policy.

We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, analytics providers, search information providers and credit reference agencies) and may receive information about you from them.

 

2. How we use information we collect

Compliance with our privacy policy

We use the information we collect only in compliance with this Privacy Policy.

We never sell personal information

We will never sell your Personal Information to any third party.

Use of Personal Information

In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to:

  • improve your browsing experience by personalising the Websites and to improve the service;
  • send information or BodyPro content to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business;
  • promote use of our partner's services to you and share promotional and information content with you in accordance with your communication preferences;
  • to ask you to submit ratings, comments, feedback and/or an overall score for the User or Service Provider in respect of Bookings you have attended;
  • to make payments to you, if you are a Service Provider;
  • provide other companies with statistical information about our users -- but this information will not be used to identify any individual user;
  • send information to you regarding changes to our Customer Terms of Service, Privacy Policy (including the Cookie Policy), or other legal agreements
  • meet legal requirements.

Social Media Features

Our Websites include Social Media Features, such as the Facebook, Twitter and Instagram button and mini-snippets that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

External Websites

Our Websites provide pages that are linked to other websites. For example, when making a booking, your information is processed by an external website. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.

 

3. How we share information we collect

When a Booking is made

When you make a Booking using the Website, we will share information about you with the relevant Service Provider so that the requested Service Provider Service can be provided, including your name, gender, your mobile telephone number, email address, details of the Service Provider Service you have requested, the Appointment Time, the location where the Booking will take place, any information which is available as part of you placing the booking (including any sensitive personal data you have chosen to provide (for example, relevant information about your health and fitness).

If you are a Service Provider, we will share information about you with Users including your business name or first name and last letter of your surname, gender, any information available on your profile within the Website and your photograph. We will also share your mobile telephone number to any User but only after asking for your permission.

When there is a complaint about a Booking

In the unlikely event that you have a complaint in relation to a Booking, we may also share some or all of the following information with the Service Provider (as applicable to the nature of your complaint): your name, your mobile telephone number, your email address, details of the Service Provider Service you requested, the Appointment Time and location for the Booking, and/or details of your complaint (which may include any relevant sensitive personal data that you have chosen to provide).

If you are a Service Provider we may share with the User who has made the complaint any information we hold about you which we consider to be relevant to the complaint.

Ratings, comments, submissions, feedback and scores

If you provide a rating and/or comments about a Service Provider, we may share such rating and/or comments with the Service Provider.

If you are a Service Provider, we may also share the feedback and overall score you provide about a User who has made a Booking with the relevant User.

Third parties (including other Users and Service Providers) may also view and use any Submissions you submit to the Sites.

We cannot control how third parties may use ratings, comments, feedback, scores and/or Submissions, and this Privacy and Cookies Policy does not apply to such third party use.

Please therefore ensure that your ratings, comments, Submissions, feedback and scores (as applicable) do not contain any information that you do not want to be seen by the relevant third parties.

Third parties providing services on our behalf

We engage a third party to process payments from Users on our behalf. In addition, we may engage third parties to perform other functions on our behalf, such as carrying out credit reference checks, hosting or operating the Sites, sending e-mail communications, and data analysis. We may share your information with such third parties, including any information which is available that you provide on the Website (including where reasonably necessary to do so, any sensitive personal data you have chosen to provide (for example, relevant information about your health and fitness)). We ask such parties to maintain appropriate security measures to protect such information from unauthorised access or processing.

When you agree to have your information shared

While on the Sites, you may be given the opportunity to opt-in to receive information and/or marketing offers from third parties or to otherwise consent to the sharing of information about you with a third party. If you agree to have information about you shared, such information will be disclosed to the relevant third party and will be subject to the privacy policy and business practices of that third party.

 

4. Where we transfer your information

We or any of the parties with whom we share information about you (including any sensitive personal data we hold about you) may transfer information about you to, and store it at, a destination outside the EEA. These locations may not ordinarily provide the same level of data protection as your home country, but we will take steps to maintain a level of protection in accordance with this policy.

For example, your information may be processed by staff operating outside the EEA who work for us or for one of our suppliers. These staff may be engaged in the processing of Bookings, cancellations and payments and the provision of support services. In addition, the servers used to host our Sites may be located outside the EEA.

By using the Sites, you agree to such transfer, storage and processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.

All information you provide or make available to us (including any sensitive personal data we hold about you) is stored on our, or our third-parties, secure servers.

Any payment transactions carried out by our third party provider of payment processing services will be securely encrypted.

We may store data, including personal data, on your Device using application data caches, browser web storage and other technology in order to improve your use of the Sites and to shorten the time it takes to load the Sites each time you access them.

 

5. Cookies and similar technologies

The Sites use cookies and related technologies such as API keys and tokens to distinguish you from other users of the Sites. This helps us to provide you with a better experience when you use the Sites and to improve the Sites.

Cookies and related technologies are small bits of text that are downloaded to your Device when you visit the Sites. Your Device sends these bits of text back to the Sites every time you visit, so it can recognise you and tailor what you see on the screen.

We use API tokens and keys in the Websites to:

  • analyse and improve your experience of the Website, for example to determine what pages, features and links are popular and which ones don't get used so much, which helps us keep the Website relevant and up to date.
  • We use Google Analytics cookies in the Website to analyse and improve your experience of the Website and help us keep the Website relevant and up to date, for example to determine what pages, features and links are popular and which ones don't get used so much. The information collected by these cookies may consist of your Internet browser type, operating system, the parts of the Website you viewed, the time you viewed them, your approximate geographic location, and what other webpages you looked at before viewing the Website. All information these cookies collect is aggregated and therefore anonymous. As such the information collected can’t generally be used to identify you personally, but if we can link such information to you then we treat it in accordance with this Privacy Policy. By using the Website, you agree that we can place these types of cookies on your Device.
  • You can disable the use of cookies and related technologies on your Device by adjusting the settings in your web browser or on your Device. Please note some parts of the Sites may not function if you do so. For more information, please see the ICO website or the IAB’s Your Online Choices.

 

6. How to access and control your personal data

Reviewing, Correcting and Removing Your Personal Information

You have the following data protection rights:

  • You can request access, correction, updates or deletion of your personal information.
  • You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
  • If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information.

To exercise any of these rights, please contact us at info@bodypro.co.uk. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.